NOTICE: Electronic Patient Portal Access – For Patients Age 12 and Over
As you may be aware, COPA now offers an electronic patient portal, accessed through www.copakids.com. The COPA electronic portal is a secure communication pathway between our patients and their primary care provider. For patients under the age of 12, the COPA portal allows the parent to request appointments, update their child’s medical history, request medical records and prescription refills, message their primary care provider, and make payments.
At the age of 15, by Oregon State law, adolescents become active participants in their own medical decisions. At this time, COPA is not offering portal accounts to any patient 12 and over because we cannot guarantee the privacy of an adolescent’s health information through an electronic portal.
COPA continues to be able to provide the patient with his or her medical records upon written request. If you have questions about this policy, or your adolescent child’s privacy under the law, please feel free to contact COPA at 541-389-6313.
SAME DAY APPOINTMENT FOR A SICK CHILD
COPA offers same-day appointments for our regular patients who are sick. However, we’re not a walk-in clinic. If your child is ill, please call first thing in the morning as the same-day slots can fill up fast and we ask you to be patient as we work to fit your child in.
MISSING YOUR SCHEDULED APPOINTMENT TIME
We ask that our patients check in 15 minutes before the scheduled appointment time. If you arrive late, we will do our best to accommodate, but we may ask that you reschedule for another time. We appreciate your understanding so that all patients can be seen. We realize that your schedule may change and we are flexible to assist you. Please call us as soon as you realize you can’t make the appointment as scheduled.
Our patients are our top priority and the providers make every effort to see you at your appointment time. We give every child our undivided attention and respond accordingly to seriously ill patients. Occasionally, emergencies may cause a doctor to be delayed or called away from the office. As well, a patient that is more seriously ill than expected may require more attention at their appointment. And if your child is in this type of situation, the physicians are committed to attend to him or her. That is one of the many benefits of being a COPA patient! If these things happen, we may run late for your appointment and thank you for your patience. Your child’s health is our chief concern.
To save time and expedite your visit, we encourage you to download and complete the correct forms before you arrive.
CONSENT FOR MEDICAL TREATMENT – A PARENT OR GUARDIAN MUST BE PRESENT AT ANNUAL WELL-EXAMS OF PATIENTS 14 YEARS OR YOUNGER.
A parent or appointed guardian is required to accompany their child, 14 years or younger, to the child’s annual well-exam and for any vaccinations. The provider will inform the parent or guardian about the health of the child, discuss issues important to the patient, and in some cases COPA must receive permission to administer care. A person authorized by the parent or guardian to provide consent for medical treatment may accompany the child for sick visit only.
COPA works with all families to ensure correct billing and insurance payments are posted as soon as possible. Check our billing policies on this site for detailed information.
COPA offers pediatricians in Bend and Redmond, Oregon
©2018 Central Oregon Pediatric Associates | COPA is a 5-Star medical home and the region's largest provider of pediatric health care for children, from newborn through high school.
Open 7 days a week to serve our community with four locations, extended hours and 24/7 Nurse Advice.